Graduate Recruitment At PZ Cussons Nigeria Plc

• Vacancy - Regional Service Engineer
  Employer: PZ Cussons Nigeria Plc
  Location: HPZ - Kano, Nigeria
  
  Our Client:
  PZ Cussons Nigeria Plc, the largest subsidiary of PZ Cussons, has enjoyed tremendous business success in Nigeria for over a century.
  No other consumer goods company possesses our heritage in Nigeria or understands its customers better than we do.
  Our approach to Nigeria, our customers, our consumers and to our business is designed to sustain us far into the future.
  
  PZ Cussons Nigeria Plc, Seeking to employ suitable qualified candidate to fill the vacant post of Regional Service Engineer.
  
  Job Responsibility:
  Regional Service Engineer  The successful candidate will be required to: ·
  Achieve Service Delivery Metrics of First Time Fix (FTF), Call Turn Around (CTR), Customer and Dealer Satisfaction percentiles. ·
  Provision of world class customer service to customers and delivery of the region’s KPIs.
  Effective management of Authorized Service Providers in assigned region.
  Service Cost management for the region. 
  Preparation of monthly Service report for the Region which is to be submitted on the first Tuesday of every new month of the business. ·
  Minimize, confirm and recommend non-repairable warranty products for replacement authorization bi-weekly. ·
  Weekly preparation of report capturing the top 10 critical product quality issues and their resolutions. ·
  Daily preparation of Call Invoice Recording (CIR) for all Closed Calls.
  Monthly audit & reporting of Tools and Equipment inventory and re validation exercise.  ·
  Monthly disposal of Obsolete / Scrap spare parts after re validation. ·
  Responsible for team’s development in the region.
  
  Job Qualification:
  Minimum of HND / B.Sc. in Mechanical / Electrical Engineering with bias in Refrigeration and Air-conditioning or Electrical Electronics.
  Membership of related professional bodies would be an added advantage.
  Sound knowledge of computer literacy with emphasis on Microsoft outlook, Excel, Word, PowerPoint, Customer Relationship Management (CRM) solution, etc.
  People management & Leadership skills.
  Excellent Planning & Organizing skills with good time management orientation.
  Sound communication skills with strong report writing back ground.
  Excellent customer service skills with ability to manage difficult customers.
  Must enjoy traveling and possess good driving skills.
  
  Closing Date: 18 Jul 2013
  
  Click Here To Apply Online!