Job Vacancy in Nigeria
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Job Vacancy in Nigeria
Jobs At... PZ Cussons Nigeria Plc... Customer Service Manager.
Our Client:
PZ Cussons Nigeria Plc, the largest subsidiary of PZ Cussons, has enjoyed tremendous business success in Nigeria for over a century.
Our approach to Nigeria, our customers, our consumers and to our business is designed to sustain us far into the future.
Our prime business objective in Nigeria is sustainable and profitable growth and our drive to be world-class in every aspect of our business life will be relentless.
Our business policies, systems and actions (procedures and processes, corporate and personal ethics, corporate image, employee development, equality of opportunity, remuneration, services provided to distributors etc) are harmonized between all our SBUs, ensuring the sharing of best practice and operational
synergies.
PZ Cussons Nigeria Plc, require the services of suitably qualified personnel to fill vacant position of Customer Service Manager.
VACANCY - CUSTOMER SERVICE MANAGER - NEEDED
All Business Units - All States
The successful candidate will be required to:
Ensure the consistent achievement of customer service levels and standards in all CoolWorld stores to enhance the brand image, growth, profitability and CoolWorld’s unique selling point (customer service).
Lead and manage with support from Retail Managers all customer service officers in the store and provide customer service grooming for every other store staff.
Perform quarterly staff performance evaluations on customer service skills and relationship; escalate to the business weak points, and recommend drive the implementation of corrective measures taken.
Identify and address development needs for floor staff on customer service and also develop staff training programs and reference manuals on customer service.
Formulate and implement customer service policies and procedures; recommend improvements in service procedures and do an annual review of service procedures.
Determine customer service requirements through surveys, focus groups and benchmarking best practices; and analyze data to identify strategies for improvement of service, productivity and profitability.
Resolve escalated customer service issues, establish comprehensive customer data base and coordinate focus groups and customer satisfaction surveys.
Develop departmental budget and control costs
Coach new recruits on CoolWorld customized customer service delivery.
Qualification:
A high energy and results-driven professional with over 5-years customer service experience in a managerial capacity.
Retail experience is essential
Have interpersonal skills and effective communication both verbal and written.
Must be good on Microsoft Office – Excel & Word and CRM software.
Have a CAN DO attitude, exhibiting our core values – COURAGE, ACCOUNTABILITY, NETWORKING, DRIVE and ONENESS.
Closing date: 18 Mar 2013
To Apply:
Click here To Apply
