HOD, Reception - Needed

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  HOD, Reception - Needed
  
  Apply
  
  Job Ref n°: WSR0006
  Job Vacancy In Ekiti State
  Sector: Industry - Nigeria
  Reporting to: General Manager
  Employer: State Government
  
  Our Client:
  A State Government in Nigeria recently partnered with the Mantis Collection Group to manage a Cold & Warm Springs Resort. This is a landmark that leverages the unique position the State enjoys in the tourism and hospitality industry and enables a diversified economic base.The Resort project is envisioned to deliver a 3 and 5-star hotel environment complete with conferencing facilities, a heliport, golf course and business resort, and is located around a famous Warm Spring in the South-Western part of Nigeria.
  
  State Government, seeking for a self motivated individual who are professionally perfect in the area of a HOD, Reception.
  
  HOD, Reception
  Key Responsibility:
  Reporting to the Operations Manager, the ideal candidate will have day-to-day management of the reception department. He/she will be responsible for the development and implementation of customer service strategies with a view to increasing and keeping keeping the Resort's customer base. Specifically, the candidate will:
  Attend to enquiries, guests, checks-in, checks-out, billing, duty roster, even/conference planning in conjunction with Operations Manager/Rooms Division/F&B Division.
  Co-ordinate the Reception staff (including receptionists and porters) in implementing initiatives for customer satisfaction.
  Identify opportunities to deepen relationships with clients/partners through service and solutions.
  
  Qualifications / Skills:
  A good first degree in any discipline from a reputable institution.
  Minimum of six (6) years' relevant expereience in similar role at a hotel.
  Presentable and courteous, with good personal appearance and grooming.
  Proven track record in building, leveraging, networking and managing relationships with high net-worth and institutional clients.
  Excellent communication & IT skills.
  Experience in motivating and managing reception staff.
  Excellent customer service orientation.
  Strong negotiation, interpersonal, problem-solving and decision-making skills.
  
  How To apply:
  please quote the desired position and job code as the subject of your email or application and send your current curriculum vitae with state of origin and local government area (prepared as a microisoft word document, and save with your full names) as an attachment, a statement of how you meet our selection criteri, and the name and contact details (including telephone and e-mail addresses) of two (2) referees who are knowledgeable about your professional achievements and abilities to us at wsrecruitment@ekiltitourism.com or submit hard copies at fajuyi memorial part Ado-Ekiti,not less then two(2)weeks from the date of this advertisement
  All application will be treated in confidence.
  Only short listed candidates will be contacted.