CCOD - Needed

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  CCOD - Needed
  
  Job Vacancy In Lagos - Nigeria
  Country: Nigeria/Ghana
  Contact Email: contact@huawei.com
  Employer: Huawei Technologies
  
  Our Client:
  Huawei Technologies, urgently need to employ highly motivated personnel for the post of CCOD.
  
  CCOD
  Requirements:
  University Degree holder.
  More than 3 years experience on resource and workforce management in contact center environment.
  Previous management experience in large-sized outsource and multi-lingal contact center operations is an added advantage.
  Must have experience in work force planing involving forecasting and scheduling knowledge on operating Workforce Management Tool.
  Excellent written and spoken English.
  
  Main Responsibilities:
  Perform quality assurance duties in contact center operations to continuously improve work processes, policies and procedures.
  Implement continuous improvement mechanism such as COPC, Six-Sigma..etc.
  Plan and foresee potential business and operational risks, initiate plans and actions to protect company interests.
  Prepare and analyze internal and external quality assurance and process improvement reports for management review and analysis.
  
  Method Of Application:
  All applications must be sent via email to the outlined email address and must be received not later than 1 week from the date of advertisement. Applicants should specify on their applications and CV's the Job title and the Job Position they are applying for and should send their C.V within their names and job title. All applications that do not follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts and available positions in the career website: visit http://career.huawei.com/career/en
  
  Huawei Technologies co. Nig. Ltd.
  Plot 98, Adeola Odeku Street, South Atlantic Towers, Victoria Island Lagos.
  NB: Each Position Is A Fixed Contract Term Appointment For Not Less Than 1 Year Or More At First. It Is Renewable Subject to Performance.