Quality Assurance Specialist - Needed

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  Quality Assurance Specialist - Needed

  
  

  Job Vacancy In Lagos - Nigeria
  Country: Nigeria/Ghana
  Contact Email: Quality@huawei.com
  Employer: Huawei Technologies

  
  

  Our Client:
  Huawei Technologies, require the services of a Quality Assurance Specialist

  
  

  Quality Assurance Specialist
  Requirements:
  University Degree holder.
  More than 3 years experience in Contact Center Quality Assurance and Process Improvement.
  Must demonstrated good knowledge and experience in Quality Management and Process Improvement in contact center operations.
  Previous management experience in managing large sized outsource and multi-language contact center operations an advantage.
  COPC certified and Six-Sigma Black Belt Achiever an Advantage.
  Excellent written and spoken English.

  
  

  Main Responsibilities:
  Perform quality assurance duties to facilitate all aspects of contact center operations achieve and exceed all KPI/SLA and customer satisfaction targets.
  Perform process improvement duties in contact center operations to continuously improve work processes, policies and procedures.
  Implement continuous improvement mechanism such as COPC, Six Sigma..etc.
  Plan and foresee potential business and operational risks, Initiate plans and actions to protect company interest.
  Prepare and analyze internal and external quality assurance and process improvement reports for management review and analysis.

  
  

  Method Of Application:
  All applications must be sent via email to the outlined email address and must be received not later than 1 week from the date of advertisement. Applicants should specify on their applications and CV's the Job title and the Job Position they are applying for and should send their C.V within their names and job title. All applications that do not follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts and available positions in the career website: visit http://career.huawei.com/career/en

  
  

  Huawei Technologies co. Nig. Ltd.
  Plot 98, Adeola Odeku Street, South Atlantic Towers, Victoria Island Lagos.
  NB: Each Position Is A Fixed Contract Term Appointment For Not Less Than 1 Year Or More At First. It Is Renewable Subject to Performance.