Site Director - Needed
Job Vacancy In Lagos - Nigeria
Country: Nigeria/Ghana
Contact Email: Seniormanager@huawei.com
Employer: Huawei Technologies
Our Client:
Huawei Technologies, seeking for a self motivated candidate to fill the vacancy post:
Site Director
Requirements:
University Degree holder.
More than 5 years Senior Management experience in contact center, CRM or service industries a Must.
Must demonstrate strong management knowledge and experience on contact center and CRM operations.
Must demonstrate experience in managing large scale contact center of more than 500 seats. Previous management experience in managing outsource and multi-language contact center operations an advantage.
Must have working knowledge on how to manage at the highest level of productively, profitability and customer service.
Must have good capability in problem-solving; respond quickly and effectively to complex service and business issues.
Excellent written and spoken English, French is an advantage.
Main Duties and Responsibilities:
Lead and manage contact center operations to achieve all targets jointly set with the company client e.g. SLA's, Customer Satisfaction Measures, Operating Expenses. Cost and Quality.
Manage day-to-day contact center operations in line with clients' contracted standards and budget but targeting to exceed clients' service expectations through excellent performance and regular action based communications whilst seeking operational cost savings.
Drive cross sale revenue, customer loyalty and retention initiatives.
Adapt regional & international operating processes, best practices and customer requirements to identify, plan and implement improvement plans to achieve long term benefit for the company.
Measure and monitor closely contact center operations KPIs and seek improvements against world benchmarks.
Ensure that CSI vision, goals and policies are clearly communicated and embraced by all employees and shared with client leadership teams.
Ensure high but cost-effective staff morale and team spirit balancing good staff empathy, communications with pay & benefit, chum, recruitment time/cost,skills and training.
Ensure staff being sufficiently trained and functioning in accordance with assigned responsibilities. Ensures employees are treated with professionalism and given guidance and opportunity to succeed within the company according to their capabilities.
Method Of Application:
All applications must be sent via email to the outlined email address and must be received not later than 1 week from the date of advertisement. Applicants should spefify on their applications and CV's the Job title and the Job Position they are applying for and should send their C.V within their names and job title. All applications that do not follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts and available positions in the career website: visit http://career.huawei.com/career/en
Huawei Technologies co. Nig. Ltd.
Plot 98, Adeola Odeku Street, South Atlantic Towers, Victoria Island Lagos.
NB: Each Position Is A Fixed Contract Term Appointment For Not Less Than 1 Year Or More At First. It Is Renewable Subject to Performance.
