MIS Specialist - Needed

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  MIS Specialist - Needed
  
  Job Vacancy In Lagos - Nigeria
  Country: Nigeria/Ghana
  Contact Email: Specialist@huawei.com
  Employer: Huawei Technologies
  
  Our Client:
  Huawei Technologies, seek qualified and committed persons to fill up the vacant post of MIS Specialist.
  
  MIS Specialist.
  Requirements:
  University Degree holder.
  More than 3 years management experience in contact center, CRM or service industries.
  Must demonstrate good management knowledge and experience on contact center and CRM operations.
  Previous management experience in managing outsource and multi-language contact center operations an advantage.
  Must have working knowledge on how to manage at the highest level of productively. profitability and customer service.
  Must have good capability in problem-solving; respond quickly and effectively to complex service and business issues.
  
  Responsibilities:
  Track and report contact center operations to monitor achievement of all targets jointly set with the company client e.g. SLA's, customer Satisfaction Measures, Operating Expenses, Cost and Quality.
  Track and report day-to-day contact center operations to ensure in line with clients' contracted standards and budget but targeting to exceed clients' service expectations throught excellent performance and regular action based communications whilst seeking operational cost savings.
  Track and report performance of sale revenues, customer loyalty and retention initiatives.
  Track and report performance of operating expense against targets after implementation of sustainable reengineering initiatives.
  Measure and monitor closely contact center operations KPIs and seek improvement against world benchmarks.
  Track and report CSI, goals and policies effectiveness.
  Prepare and analyze MIS reports for management review and decisions.
  
  Method Of Application:
  All applications must be sent via email to the outlined email address and must be received not later than 1 week from the date of advertisement. Applicants should spefify on their applications and CV's the Job title and the Job Position they are applying for and should send their C.V within their names and job title. All applications that do not follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts and available positions in the career website: visit http://career.huawei.com/career/en
  
  Huawei Technologies co. Nig. Ltd.
  Plot 98, Adeola Odeku Street, South Atlantic Towers, Victoria Island Lagos.
  NB: Each Position Is A Fixed Contract Term Appointment For Not Less Than 1 Year Or More At First. It Is Renewable Subject to Performance.