How to Answer with an appropriate level of decorum on Phone Conversation
Answer with an appropriate level of decorum. Try not to speak too informally until you know who the caller is.
If the speaker does not introduce themselves, say, "May I ask who's calling?" This is an accepted practice that not only lets the caller know they are being treated personally, it also lets you make a note should you need to contact that person again, or transfer them to another line.
Do not delve into gossiping or personal conversations. Unless you're chatting with a colleague or friend, there's no room for this in an office situation.
If the speaker does not introduce themselves, say, "May I ask who's calling?" This is an accepted practice that not only lets the caller know they are being treated personally, it also lets you make a note should you need to contact that person again, or transfer them to another line.
Do not delve into gossiping or personal conversations. Unless you're chatting with a colleague or friend, there's no room for this in an office situation.
